Reports Are Reports
A consumer report on Mold's Gym is the filer's own account, published as a report — not a finding of fact. How reports are reviewed, how evidence is labeled, and the right of reply for anyone named.
The rule, in one line
A report is what one person says happened to them. Publishing it is not a finding that it happened that way.
Every consumer report on this site is the filer’s own account, in their own words, organized into a timeline. It is published as a report — the same discipline a newspaper applies to a complaint, and the same one this site applies to its founder’s own case. If a page on this site states a fact in our own voice, it carries a source and an evidence label. If it carries a person’s account, it is labeled as one.
Nothing goes up unreviewed
Every report is read by a person before anything is published. The review checks that the account is coherent, inventories the evidence the filer provided (photos, video, documents, prior filings), and sets the labels below. Reports that are spam, incoherent, or abusive are not published. A filer’s contact details are never published — see the Privacy Summary.
The labels
- Documented — an official body (health department, court filing, regulator) or the operator itself is on record.
- Reported — credible news coverage or a named person’s documented account, not independently confirmed by an official record.
- Alleged — a lawsuit complaint or a formal complaint states it. Not proven. We never state allegations as facts.
- Review-level — member reviews and complaint-site text. Unverified; useful as leads only.
Symptoms in a report are recorded as reported — what the filer says they experienced. Nobody at this site diagnoses anybody. See Not Medical Advice. Not Legal Advice.
The right of reply
Any business, landlord, agency, or person named in a published report can respond, and a substantive response is published alongside the report, labeled as theirs, in their words. If the response shows a fact in the report is wrong, the report is corrected and the fix is noted on the page.
Disagreement alone does not remove a report — a complaint does not disappear because the business dislikes it, which is rather the point of this site. But a response always gets heard and published, and a proven error always gets fixed. Send responses through the route on the Copyright, Takedown & Corrections page.
A note on the Silence Index
The Silence Index counts whether complaints received a substantive response. A silence figure is a record of response behavior — it is not a ruling that a complaint was true, and it is not a legal conclusion about any company or office. The methodology, the definitions, and the minimum-count rule for publishing a percentage are all on the index itself.